Restaurant Chains & F&B Groups
Your guests are already telling you everything. You're just not listening at scale.
Thousands of Google reviews, social media comments, and delivery app ratings contain a goldmine of operational insight — if you can extract it. GWR's Advanced CX Analytics uses AI-powered sentiment analysis to decode what your guests are really saying, across every outlet, every platform, every day.
Consult
You have hundreds of reviews across Google, TripAdvisor, Zomato, and delivery apps. But reading them one by one doesn't scale, star ratings don't explain the "why," and manual reporting can't keep pace with the volume of public feedback your brand receives.
Star ratings hide the real story.
Two outlets both rated 4.1 on Google. But one has brilliant food and terrible service; the other has great service and declining food quality. A single number can't tell you what to fix or where.
You're reacting to reviews, not learning from them.
Your team responds to negative reviews. But nobody is aggregating them into patterns: which locations mention slow service most? Which menu items get praised? Which complaints are systemic vs. one-off?
Competitor intelligence is anecdotal.
You know your competitors exist. But you don't know how your guest sentiment compares to theirs on food quality, service speed, ambiance, or value for money — because nobody is analysing their reviews alongside yours.
Your reviews are public. Your competitors can read them. Your potential guests definitely read them — 97% check reviews before choosing where to eat. The question isn't whether this data matters. It's whether you're using it before your competitors do.
Collect
Aggregate all public reviews across Google, TripAdvisor, Zomato, Talabat, and social media into a unified dataset by outlet.
Decode
Apply AI-powered sentiment analysis to categorise feedback by theme: food quality, service, speed, cleanliness, atmosphere, value.
Compare
Benchmark outlet performance against each other and against key competitors on every sentiment dimension.
Direct
Deliver outlet-level insight dashboards with prioritised action items ranked by frequency, severity, and business impact.
Request your custom analytics report.
Tell us about your outlets and we'll show you what your guests are really saying — and what it means for your operations.
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