G.W.R. Consulting

Executive CX Advisory.

Frameworks. Measurement. Governance.

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ISO Service ExcellenceMSPA Board21+ Years
Executive CX Advisory.
01

Industry focused.

Hospitality, Retail, Automotive, Banking, Healthcare, and Government — robust solutions for each sector.

Industry focused.
02

Integrated tools.

Advanced analytics, measurement dashboards, and seamless reporting, tailored for multi-location operations.

Integrated tools.
03

Framework driven.

ISO Service Excellence, EDT, and bespoke frameworks for organizational excellence.

Framework driven.
98%
Client Retention
21+
Years Advisory
$5B+
Orgs Served
Our Intellectual Foundation
Standard

ISO Service Excellence

Global service excellence standard governing our measurement frameworks.

Theory

EDT

Expectancy-Disconfirmation Theory — the psychology behind customer satisfaction.

Model

Kano

Prioritising features that delight versus those that merely satisfy.

Framework

SERVQUAL

Measuring the gap between expected and perceived service quality.

Elevate your CX strategy.

Book an executive consultation with GWR Consulting.

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